Safilo Group is one of the largest and oldest manufacturers and distributors of optical frames, sunglasses, cycling helmets, sports eyewear, and ski goggles. Safilo Eyewear Experience is a portal that enables Safilo customers to order products, track their orders, and check the status of back-orders, among others. In this guide, we will walk you through the Safilo Eyewear Experience login process. Additionally, we’ll look at some of the login issues that users may encounter during the process.
Safilo Eyewear Experience Login Step-by-step Instructions
In this section of the login guide, we will walk you through the steps for logging into your Safilo Eyewear Experience account using a computer.
- Open your computer’s web browser, and go to mysafilo.com.
- The login page will be displayed.
- In the first empty field, enter your username.
- In the next field, enter your password.
- Tap the “LOG IN” button to get to your account.
Safilo Eyewear Experience Mobile Login Step-by-step Instructions
Note that Safilo Eyewear Experience does not have a dedicated mobile application. Therefore, we will only discuss the steps for logging into the portal via a mobile device’s web browser.
- Launch your device’s browser, and go to mysafilo.com (Safilo Eyewear Experience login page).
- Once the page has loaded completely, you will see two empty fields (Username and Password).
- Type your username into the first field.
- Type your password into the next field.
- Tap the button marked “LOG IN” to complete the login process.
Safilo Eyewear Experience Login Customer Support
If you’ve forgotten your password, use the steps outlined below to create a new one:
- Go to the Safilo Eyewear Experience portal linked above.
- Locate the “Forgot Your Password” link.
- You will be redirected to the password reset page.
- Enter your username and the email address you used to sign up for Safilo Eyewear Experience.
- Click on the button marked “RESET PASSWORD” to complete the login process.
- Safilo will send you a temporary password to the email address you provided. It is recommended that you change the temporary password after your first login.
For a lost or forgotten username, call a member of the Safilo support team for help.
If you know your Safilo username and password, but you can’t sign in, confirm that your caps lock key is turned off. However, if you are still unable to sign in, try these troubleshooting tips:
- Enable cookies and JavaScript.
- Clear your browser’s cache, cookies, history, and other browsing data.
- Disable pop-up blocker.
- Temporarily disable your antivirus program.
- Try signing into your account from a different device or internet browser.
To speak with one of Safilo’s customer service agents, please call 39 049 6985111.
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